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Water Utility Customer Assistance Program

News Release Date
09-26-2025
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Below is an overview of our H2O Help to Others Program. Please visit our website at pennsylvaniaamwater.com/H2O or read our factsheet (English and Spanish versions) for more details about water and wastewater grant program guidelines.

 

●       WATER SERVICE ASSISTANCE

○        Grants of up to $500 per household per year. 

○        A 30% to 90% discount on the monthly service fee and a 20% to 80% discount on the monthly volumetric charges, which saves the average residential customer using 3,201 gallons/month $17.66 to $64.99 every month.

○        Water-saving devices and education including a low-flow shower head, faucet aerators, toilet tank diverter and non-toxic leak-detecting dye tablets

 

●       WASTEWATER SERVICE ASSISTANCE

○        Grants of up to $500 per household per year.

○        A 37% to 85% discount on the total wastewater charges, which saves the average residential customer using 3,201 gallons/month $40.53 to $93.12 every month.

 

●       ARREARAGE FORGIVENESS PROGRAM

○        Forgives $25 of participating customers’ past due balance when they make a current monthly bill payment in full, plus a $5 co-payment. 

○        For example, if a qualifying customer has a past due balance of $240 and a monthly bill of $30, through the Arrearage Forgiveness Program the customer would pay $35 each month for eight months to fully eliminate their past due balance.